Bido Lito!

Refunds Policy

This information relates to customers who have purchased a ticket through the Bido Lito! Ticket Shop.

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Events may be varied by a Promoter for reasons and circumstances outside of its reasonable control.  Where a Promoter varies a programme in such circumstances, you will not be entitled to a refund.  A refund will only be given if deemed appropriate in our sole discretion.

Where an Event is cancelled or postponed by a Promoter, we will use reasonable endeavours to notify you upon notification from the Promoter.  Please note, you are responsible for ultimately ascertaining if an Event has been cancelled and postponed and we do not accept any liability for not notifying you prior to the original date of the Event.  In the event that an Event is cancelled or postponed you shall be offered:

- a Ticket for the rescheduled Event (subject to availability as directed by the Promoter); or

- if you are unable to attend the rescheduled Event, or if no rescheduled Event is scheduled, or if there is no availability, a full refund of the face value of the Ticket, and any handling fee will be made available, subject to you complying with the terms set out below.

To claim a refund for reasons due to cancellation or rescheduling, you must return your tickets to the address on our contact page (where you have received physical tickets) or contact us (where you have received e-tickets), within 14 days of the Event being cancelled. You must provide us with all information requested for us to ascertain whether you are qualifying for a refund, and for us to process the refund efficiently. 

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Where we become aware of unauthorised resale, or attempted unauthorised resale, of any Ticket we may cancel your Ticket without any compensation, including a refund.

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For more enquiries please contact help@bidolito.co.uk